ORDER PROCESSING & SHIPPING
Orders received prior to 12:00 PM EST (noon) will be processed that same day for shipping, regardless of your choice of the type of shipping (ground, next day, 2nd day, etc.). We make every effort to ship all orders as fast as possible but cannot guarantee orders will go out the same day if received after that time. we can not ensure the pick up time of shipping company.
In effort to provide our customers with the best prices and rates online, we have simplified our shipping charges.
MINIMUM ORDER FOR FREE SHIPPING
Supply orders under $199 will have shipping costs added at the published rates by either UPS or USPS excluding items that require an oversize box such as: polish racks, cotton boxes, and other such items.
Supply orders over $199.00 will be shipped free of charge within the continental 48 US states.
Shipping Fee might apply for some Heavy Furniture and Heavy Liquid Products ( will be noted on the product's description) such as: hot towel machine, hot stone machine, furniture, polish racks, cotton boxes, liquid product, as: acetone, alcohol, Blensacide 3, C spray , monomer, c spray, lotion, mask, sea salt, top coat - gallon size , base coat - gallon size and more.
For furniture orders (nail stations, pedicure chairs & beauty carts), shipping is NOT included. Please request for the shipping quote with the delivery zip code and if the final destination is a commercial or residential address. A business within a house is considered residential by all trucking companies.
Residential deliveries made by FedEx, UPS and USPS do not require a signature for delivery. You assume responsibility for all shipments to your residence if you are not at home to receive in person. Signature required service is available at an additional charge.
We are NOT able to delivery out-side the US. The shipping fee will be charged depend on your location. Please contact us for more information.
Our shipping department makes every effort to ensure that your products arrive in good condition. Unfortunately, damage can occur in transit from our facility to your location.
Should your products be damaged during transit then you have 2 options:
- Accept delivery of the products or
- Refuse the damaged products.
If you choose to accept delivery of damaged product(s) in exchange for a settlement, please do the following:
- Note any visible damage on the delivery receipt. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
- Take delivery of the products and sign the delivery receipt marking the box, "damaged." Add notes to the exception field about what products were damaged and what type of damage they sustained.
- Take pictures of the boxes. It is best to have several from different angles and distances.
- Email us email@example.com to provide your information.
- We will send you additional instructions by email.
- We will work on your behalf with our shipping company to determine the monetary value of the damage.
- We will settle your claim within 30 business days and issue you a credit for the damages via check or credit card refund. Alternatively we can provide replacement parts to you and an allowance for repairs. Replacement parts can take up to 12 weeks to ship from the manufacturer.
- Return won't be accepted when order is shipped.
- We do not accept return without our authorization, heavy furniture and heavy furniture liquid products
- Return within 15 days of the day you received your package
- Heavy furniture and heavy liquid products can not be returned.